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AMP Bank has announced that John Arnott has joined as director, small business and personal banking.
Arnott is set to lead AMP Bank’s new digital banking division, which is on track for public launch in 1Q25. Arnott joins AMP Bank from WooliesX, where he led customer growth for e-commerce.
He previously held senior leadership roles at Commonwealth Bank as head of retail bank marketing; Facebook as industry lead for financial services; and ING as chief customer officer and director of products.
Arnott commenced in his new role with AMP Bank on 4 November.
Commenting on the appointment, Sean O’Malley, AMP Bank group executive said: “John is a highly experienced, proven leader, and we’re delighted to have him join the AMP team as we get closer to the launch of our new digital bank in the new year.
“His skills and experience are a perfect fit to lead the new digital division, having had success in transforming and growing B2C organisations, and leading customer, marketing, digital and product portfolios.”
Arnott remarked that he is “thrilled to join the AMP Bank team as it enters an exciting new phase of growth with the launch of our new small business and personal banking proposition in 2025”.
“One of the main reasons I joined AMP is because of its clear vision to support Australian small businesses, who are currently under supported by the banking industry.
“I believe our new digital solution has the potential to make a meaningful difference to the success of both small businesses and personal banking customers,” Arnott said.
Partnership with mortgage documentation provider
Part of AMP Bank’s digital transition was seen earlier this year when the lender partnered with mortgage documentation provider MSA National in order to “transform” the bank’s settlement process.
MSA National created the electronic signing solution for home loan documents “DigiDocs” in 2016 and provides mortgage documentation and settlement service to funders, originators and mortgage managers.
The partnership between MSA and AMP Bank allows brokers and customers to have access to MSA’s loan tracking platforms “LoanTrak” (for brokers) and “OnTrak” (for customers). According to Sam Makhoul, managing director at MSA National, the tech platform offers “an unprecedented level of transparency and collaboration in real time”.
The head of lending origination at AMP Bank, Melissa Christy, said: “This collaboration is pivotal for our growth strategy, and MSA National is the perfect partner to support our vision.”
[RELATED: AMP Bank to ‘transform’ settlement process]
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